Returns & Exchanges

At ins_line, we want you to love your home decor, which is why we offer a 30-day return window for items in their original condition and packaging. If your selection isn't the perfect fit for your space, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or use our 'Order Lookup' tool to select the home items you wish to return and receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original protective boxes to prevent damage during transit, ensuring all hardware and assembly instructions are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location near you.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned furniture or decor, we will issue a full refund to your original payment method within 5 to 7 business days.